SAP Knowledge Base Article - Preview

2143375 - Item's contract date different that in SAP CRM - SAP CRM Service Manager 4.2

Symptom

Contract data which is added to service orders are inconsistent between SAP CRM and Service Manager.

In SAP CRM, contract data has two types of start/end dates. (One is for a header, another is for items).

However, when Service Manager derives this contract data, apparently only the dates for a header is brought down and the item's start/end dates are overwritten erroneously with the header dates.


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Environment

SAP CRM Service Manager 4.2

Windows

Product

SAP CRM Service Manager 4.2.0

Keywords

start date, end date , KBA , crm , service manager , contract date , MOB-SYC-SAP , Syclo Mobility for SAP backend , Problem

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