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2142436 - Error "Calculated UME LDAP id is null" - SSM10, SSM10.1

Symptom

SAP Strategy Management (SSM) web applications are not working. The symptoms can be various:

  1. Users' information can not be retrieved in SSM administration web applications. Any places to select users show a blank list.
  2. Entry and Approval Home application isn't working. A typical error thrown by Entry and Approval web application is regarding the method "getMMCubesAndUsers".
  3. "500 System Error" appears when accessing SSM End User Interface. This error also appears on some SSM Administration pages.

Even the symptoms can be various, if checking the logs in NWA (http://<server>:<port>/nwa) > Logs and Traces> LogViewer, the following error information can be found:

  1. "Calculated UME LDAP id is null"
  2. "Error while populating USER.CORP_LDAP.***"

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Environment

  • SAP BusinessObjects Strategy Management 10.0
  • SAP Strategy Management 10.1

Product

SAP Strategy Management 10.0 ; SAP Strategy Management 10.1

Keywords

EPM, SSM, PAS, SBOP, Strategy, Mgmt, SAP Strategy Mgmt., SBOP Strategy Mgmt. , KBA , EPM-SM-APP , Applications , Problem

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