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2138294 - In BI 4.1, the SAP entitlement account becomes locked out when refreshing BICS reports or working within the CMC Authentication tab

Symptom

Various errors or problems can appear in BI 4.1, including:

  • When creating a Web Intelligence report based on a BICS data source, when the "Select a BEx query" window appears, the message ""Error: openSapBwBrowsingSessionFailed" is observed
  • The SAP entitlement account entered within CMC / Authentication / SAP may become locked out when multiple refreshes are attempted
  • When enabling tracing, the APS logs may show "Password logon no longer possible - too many failed attempts on (IP or servername) sysnr 00", "com.sap.conn.jco.JCoException: (103)" or
    "JCO_ERROR_LOGON_FAILURE: Password logon no longer possible - too many failed attempts on (IP or servername) sysnr 0"
  • Importing BW roles may fail with an invalid username / password error when the BI environment contains multiple SAP entitlement accounts under the Authentication section
  • The error "Request Processing Failed (XLS 000009) Cannot Connect to OLAP Source" appears when trying to create a Dashboard using a BICS connection / BEx query as the datasource
  • Testing in Information Design Tool (IDT) and Webi Rich Client (WRC) will be successful as the locked password is affecting the APS (DSL bridge) only

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Environment

  • SAP Business Intelligence Platform 4.1 (usually SP4, SP5, and SP6) we also have it reported as early as SP2 patch 11 (to note current fixes are only available after SP4)
  • Web Intelligence
  • OLAP
  • BICS
  • SAP Authentication

Product

SAP BusinessObjects Business Intelligence platform 4.1

Keywords

zie Adaptive Processing Server webi BW locked locked lockout bad password incorrect pw , KBA , sso , BI-RA-BICS , BI consumer services , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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