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2137727 - Application Timeouts Due to SYSAM error: Cannot read data from license server - ASE

Symptom

  • The SYSAM server error log displays grace mode errors and intermittent connection timeouts are occurring.

  • The SYSAM error messages and warnings include the following:

0:00:00000:00017:2014/07/28 15:10:27.65 kernel SySAM: License search path: /pt-dx001/sybase/licenses/SYBASE_P.lic:/pt- dx001/sybase/licenses/SYBASE_S.lic:/pt-dx001/sybase/ase_15.5/SYSAM- 2_0/licenses/SYBASE_ASE_DE.lic:/pt-dx001/sybase/ase_15.5/SYSAM- 2_0/licenses/SYBASE_ASE_XE.lic:
00:00:00000:00017:2014/07/28 15:10:27.65 kernel SySAM: FLEXnet Licensing error:-16,287 00:00:00000:00017:2014/07/28 15:10:27.65 kernel SySAM: For further information, refer to the Sybase Software Asset Management website at http://www.sybase.com/sysam
00:00:00000:00017:2014/07/28 15:10:27.65 kernel Error: 131274, Severity: 17, State: 1
00:00:00000:00017:2014/07/28 15:10:27.65 kernel SySAM: WARNING: ASE will shutdown on Wed 27 Aug 2014 03:07:15 PM EDT, unless a suitable ASE_CORE license is obtained before that date. 00:00:00000:00017:2014/07/28 15:10:27.65 kernel SySAM: License for 12 ASE_DIRS (2014.02210/permanent/0AFC 896C BA59 8B0F) will expire Wed 27 Aug 2014 03:07:15 PM EDT.
00:00:00000:00017:2014/07/28 15:10:27.65 kernel SySAM: Failed to obtain license(s) for ASE_DIRS feature from License Server uswxdbsymsp01d.serv.us.ml.com.
00:00:00000:00017:2014/07/28 15:10:27.65 kernel SySAM: Licenses exist for ASE, but a license containing the configured (PE=EE;AS=A) attributes could not be obtained. Verify that ASE is configured to use the correct type of license, and either reconfigure; or generate and deploy the desired license from the Sybase Product Download Center.
00:00:00000:00017:2014/07/28 15:10:27.65 kernel SySAM: Cannot read data from license server system.
00:00:00000:00017:2014/07/28 15:10:27.65 kernel SySAM: The license server system appears to be running, but is not responding. If this persists, notify the System Administrator.
00:00:00000:00017:2014/07/28 15:10:27.65 kernel SySAM: (The license server manager (lmgrd) and vendor daemon processes
00:00:00000:00017:2014/07/28 15:10:27.65 kernel SySAM: should be terminated and restarted.) 00:00:00000:00017:2014/07/28 15:10:27.65 kernel SySAM: License feature name: ASE_DIRS 00:00:00000:00017:2014/07/28 15:10:27.65 kernel SySAM: License server host: uswxdbsymsp01d.serv.us.ml.com
00:00:00000:00017:2014/07/28 15:10:27.65 kernel SySAM: License search path: /pt-dx001/sybase/licenses/SYBASE_P.lic:/pt- dx001/sybase/licenses/SYBASE_S.lic:/pt-dx001/sybase/ase_15.5/SYSAM- 2_0/licenses/SYBASE_ASE_DE.lic:/pt-dx001/sybase/ase_15.5/SYSAM- 2_0/licenses/SYBASE_ASE_XE.lic: 0
0:00:00000:00017:2014/07/28 15:10:27.65 kernel SySAM: FLEXnet Licensing error:-16,287
00:00:00000:00017:2014/07/28 15:10:27.65 kernel SySAM: For further information, refer to the Sybase Software Asset Management website at http://www.sybase.com/sysam
00:00:00000:00017:2014/07/28 15:10:27.65 kernel Error: 131275, Severity: 17, State: 1
00:00:00000:00017:2014/07/28 15:10:27.65 kernel SySAM: WARNING: ASE functionality that requires the ASE_DIRS license will be disabled on Wed 27 Aug 2014 03:07:15 PM EDT, unless a suitable ASE_DIRS license is obtained before that date.
00:01:00000:00964:2014/07/28 15:10:27.65 server Update of syslogins failed 00:01:00000:00149:2014/07/28 15:10:27.65 server Update of syslogins failed
00:01:00000:00920:2014/07/28 15:10:27.68 server Update of syslogins failed 00:01:00000:00479:2014/07/28 15:10:27.68 Logon Login failed : User aspen, Client IP address: '170.243.131.39', Appname: isql, Progname: CT-Library, Progversion: 12.5.1.0, TdsVersion:5.0.0.0.


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Environment

 Any version of ASE.

Product

SAP Adaptive Server Enterprise 12.5

Keywords

KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Problem

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