2137259 - Error: "HTTP Status 500 - com.wedgetail.idm.sso.ProtocolException: Mangled Authorization header" occurs when some users log into BI LaunchPad or CMC using AD SSO | SAP Knowledge Base Article

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2137259 - Error: "HTTP Status 500 - com.wedgetail.idm.sso.ProtocolException: Mangled Authorization header" occurs when some users log into BI LaunchPad or CMC using AD SSO

Symptom

  • The users with the same last name cannot log into BI Launch Pad or Central Management Console (CMC) by using Active Directory (AD) Single Sign On (SSO)
  • Error: HTTP Status 500 - com.wedgetail.idm.sso.ProtocolException: Mangled Authorization header [caused by: java.io.IOException: com.dstc.security.util.Base64Exception: Not padded correctly]

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Environment

  • SAP BusinessObjects Business Intelligence (BI) 4.0
  • SAP BusinessObjects Business Intelligence (BI) 4.1

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1

Keywords

AD, SSO, Windows, BI 4.0, BI 4.1, http 500, Full name , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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