SAP Knowledge Base Article - Preview

2134522 - Error- “Unable to retrieve the root LCM folder. Please check if you have sufficient rights to perform promotion management” while accessing Promotion Management. [LINUX/UNIX]

Symptom

  • LCM root folder is missing from CMC page.
  • Getting the error while accessing Promotion Management form CMC - "Sorry, Promotion management application is unable to process your request. The error from the server is: Unable to retrieve the root LCM folder. Please check if you have sufficient rights to perform promotion management".

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Environment

  • SAP BusinessObjects Business Intelligence (BI)4.0/4.1
  • All supported UNIX and LINUX environment. 

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1

Keywords

Root LCM folder, Promotion Jobs folder, Unable to retrieve the root LCM folder, promotion management administrator, missing link, linux, BI4.1, BI4.0, BI 4.1, BI 4.0, SIA, RedHat, Solaris, Life Cycle Management , KBA , BI-BIP-DEP , SBOP Web Application Deployment, Wdeploy , Problem

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