2132887 - SAML2 log out from the portal fails. Error "Server is overloaded. It is impossible to process data" might also occur | SAP Knowledge Base Article

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2132887 - SAML2 log out from the portal fails. Error "Server is overloaded. It is impossible to process data" might also occur

Symptom

  • Users are unable to logoff from portal after accessing WebDynpro iView/Page;
  • SAML2 authentication is enabled;
  • After clicking in the logoff button, user is routed to to the Portal Logon screen, but due to SAML2 authentication user is re logged to the portal;
  • Errors below may or may not occur when accessing WebDynpro applications or after attempting to logoff:

503 Service Unavailable

                                                                                                                                                                             

Error: Service is not available.

SAP Technology Troubleshooting Guide

Details: Server is overloaded. It is Impossible to process data.

 

or

 

500 Internal Server Error

                                                                                                                                                                             


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Environment

  • SAP Enterprise Portal (EP) NW 7.2X onwards

Product

SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver Application Server for Java 7.2 ; SAP enhancement package 1 for SAP NetWeaver 7.3

Keywords

720, 721, 730, 731, 740, SSO, logout, SAML2, authentication, login, module, login module, logoff, session, terminate, termination, redirect, server is overloaded. It is Impossible to process data, 500 Internal Server Error, 500, Internal, Server, Error, DSM, UME, logout, login, , KBA , EP-PIN-PRT , Portal Runtime , BC-JAS-SEC-LGN , Logon, SSO , Problem

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