SAP Knowledge Base Article - Preview

2132500 - ERMS Push Email failed to trigger alerts in CRM [Video]

Symptom

You have configured the ERMS push in CRM and the ERMS e-mails gets alerted in CDT (Communication Desktop Termina) in the SAP Contact Center; but these e-mails are not getting alerted in CRM.


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Environment

  • SAP Contact Center
  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Contact Center, on-premise edition all versions ; SAP Customer Relationship Management 7.0 ; SAP enhancement package for SAP CRM all versions

Keywords

Business Communication Management 7.0, Integration, Telephony, ICI, CCI, CCtr, Email Response Service , KBA , video , crm-bcm integration , crm-contact center integration , action items , action channel , action queues , e-mail alerts , erms push , gscnaeast_video , CRM-CCI , Contact Center Infrastructure , CRM-IC-EMS , E-Mail Response Management System , Problem

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