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2130733 - Connection Server running with errors after installation with custom database driver selections

Symptom

After installation of SAP Crystal Server, ConnectionServer and ConnectionServer32 servers are showing failed in the CCM.  The Adaptive Processing Server shows running with errors, and checking the Adaptive Processing Server properties in the CMC shows the Adaptive Connectivity Service failed to start. 

• Event Viewer may also show the ConnectionServers marked failed after repeatedly stopping and an Event ID 4096 from Server Intelligence Agent:

"server [SERVERNAME].ConnectionServer stopped with exit code = -1 (0xffffffff)."

• Trace logs for either failed server list the following error:

"[CS] CS Fatal Error. Error while reading the cs.cfg file: Error on read of CFG XML file : C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\dataAccess\connectionServer\driver.cfg"
"[CS] The CS initialization failed within the CS server. Aborting."


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Environment

• SAP Crystal Server 2011
• SAP Crystal Server 2013

Product

SAP Crystal Server 2011 ; SAP Crystal Server 2011, feature pack 3 ; SAP Crystal Server 2013

Keywords

KBA , BI-BIP-CRS , SAP Crystal Server , BI-BIP-INS , Enterprise (BI platform) installation, upgrade, patching , BI-BIP-CS , Connection Server , Problem

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