When you access the UWL, you only see the updated item count in the initially selected tab (a tab, in the UWL terminology, is a NavigationNode):
It might be the case that there are also items present in other UWL tabs, but the user only gets the updated count for them once the tab is clicked:
You might want to configure the UWL so that to display the updated item count, also for tabs other than the one selected at the time when the UWL is initially accessed.
- SAP Universal Worklist (UWL)
- SAP Enterprise Portal
- SAP NetWeaver Application Server Java
Item, count, number, total, keepItemCountUpdated, displayItemCountInTitle , KBA , EP-BC-UWL , Universal Worklist , Problem
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