2125444 - Cctr 7.0 - How to disable default prompt while redirecting the call to next configured destination | SAP Knowledge Base Article

SAP Knowledge Base Article - Preview

2125444 - Cctr 7.0 - How to disable default prompt while redirecting the call to next configured destination

Symptom

  • During a call re-direction, default prompts are played like... " Connecting your Call, please wait without hanging up, your call will be answered as soon as possible.... please stay on the line you are being connected".
  • You would like for this prompt to not be played.

Read more...

Environment

  • SAP Business Communication Management 7
  • SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition all versions ; SAP enhancement package 3 for SAP NetWeaver 7.0

Keywords

Business Communication Management, CCtr, SCC, CCI, CRM-CCI, prompt, Divert, transfer, intenal transfer , KBA , bcm , replacing a prompt , sc , disable prompt , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.