2123776 - CCtr 70 - How to manually remove unwanted call back requests from the call back queue(s) | SAP Knowledge Base Article

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2123776 - CCtr 70 - How to manually remove unwanted call back requests from the call back queue(s)

Symptom

You have experienced a high volume of call back request during a system outtage and your business has requested these be removed due to perfermance/capacity issues.


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Environment

  • SAP Business Communication Management 7
  • SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition all versions

Keywords

CRM, Business Communition Management, ContactCenter, Integration, Telephony, ICI, CCI, CCtr, Contact, Callbacks , KBA , CRM-CCI , Contact Center Infrastructure , How To

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