2123066 - Why can SOLMANREQU user not change the status field in incident? - Solution Manager | SAP Knowledge Base Article

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2123066 - Why can SOLMANREQU user not change the status field in incident? - Solution Manager

Symptom

  • Status field is disabled
  • Status field is greyed out
  • How to enable status field edit
  • Key user cannot add text reply
  • User cannot change the status field
  • SOLMANREQU business role does not offer "Add Text" option
  • CRM_TXT_ID and B_USERSTAT authorization objects exist for user

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Environment

SAP Solution Manager 7.10 SP05 and later versions

Product

SAP Solution Manager all versions

Keywords

End user, zsolmanrequ, ITSM, cases, messages, message, case, grayed, disabled, text box, Send Reply , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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