SAP Knowledge Base Article - Preview

2122898 - CDT Soft-Phone Down due to Certificate Expiration

Symptom

  • Agents are unable to work on SAP Contact Center using the CDT "Communication Desktop Terminal" Soft-phone Application
  • The existing certificate has expired or is about to expire

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Environment

  • SAP Contact Center 7.0
  • Microsoft Server 2008/R2
  • Microsoft Server 2012/R2

Product

SAP Contact Center, on-premise edition all versions

Keywords

Business Communication Management, CCtr, SCC, CCI, CRM-CCI, expiration down fail CA security , KBA , certificate renewal , CRM-CCI , Contact Center Infrastructure , How To

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