SAP Knowledge Base Article - Preview

2121724 - Intial sync is taking between 1 - 2 hours with REX 3.1.16 - SUP/SMP

Symptom

The problem being faced is a very high sync time (1 - 2 hours) for the initial sync of some users with REX 3.1.16.
Similar data setup (200+ customers & 700+ products tagged, ) with some other sales org is taking not more than 20 minutes.


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Environment

  • Windows 2008R2
  • Sybase Unwired Platform(SUP) 2.2 SP05
  • SAP CRM
  • REX 3.1.16 or higher

Product

SAP Mobile Platform 2.3 ; Sybase Unwired Platform 2.2

Keywords

KBA , long , surrogatekey , storedprocedure , scan , sk , MOB-SUP-RT , SUP Runtime , Problem

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