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2121329 - IPH3011: iOS[12023] The iTunes Store ID of the application could not be validated / Die iTunes Store-ID der App konnte nicht überprüft werden

Symptom

  • iTunes App Store applications are not successfully installed on devices when deploying with MDM protocol.
  • "IPH3011: iOS[12023] The iTunes Store ID of the application could not be validated" appears in the Afaria Server Logs.
  • "IPH3011: iOS[12023] Die iTunes Store-ID der App konnte nicht überprüft werden" appears in the Afaria Server Logs.
  • The IPCU log also shows "The iTunes Store ID of the application could not be validated" / "Die iTunes Store-ID der App konnte nicht überprüft werden" after checking if the app is in the user's purchase history - this applies to free applications.

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Environment

  • SAP Afaria 7 Service Pack 4 and later
  • SAP Mobile Secure 2.4 and later
  • iOS 9.3.2 or 9.3.3

Product

SAP Afaria 7.0

Keywords

12023, itunes app store, app store, purchase history, mdm protocol, ios, ipad, iphone, mobile secure, 9.3.2, 9.3.3 , KBA , MOB-AFA , Afaria , MOB-SEC , Mobile Secure Portfolio (Cloud) incl Afaria Cloud Edition , Problem

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