2120983 - Application can not be seen on Afaria client, XRS1327 on Afaria error message | SAP Knowledge Base Article

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2120983 - Application can not be seen on Afaria client, XRS1327 on Afaria error message

Symptom

Afaria application list can not be seen on newly enrolled device.
Portal package server connection time can not be updated anymore.

- The administrator can see the following error message on Afaria Server log.

   XRS1327: Transport: Write Failed.  EXPLANATION: An error occurred while trying to send a packet via a communications port.
                  The Error field may provide additional information about why the packet could not be transmitted.
   ACTIONS: Verify that your communications port is properly connected and that your remote device is on and responding.

- Android Afaria Client log show the following log.

  |e|Apps: AppListRequestThread.HandleRequest():
         db: Connect to .. timed out
   at com.Android.Afaria.transport.n.a(Unknown Source)
   at com.Android.Afaria.transport.n.a(Unknown Source)
   at com.Android.Afaria.applist.aq.a(Unknown Source)
   at com.Android.Afaria.applist.aq.run(Unknown Source)

 


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Environment

  • Afaria 7 SP01, SP02, SP03, SP04
  • Windows 2008 R2 SP01
  • Relay server and Afaria Farm Server Environment

Keywords

XRS1327, portal package , KBA , MOB-AFA-DEV , Mobile Secure Afaria Devices, iOS, Android, WinPhone, etc , MOB-AFA-PKS , Mobile Secure Afaria Package Server , Problem

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