SAP Knowledge Base Article - Preview

2120948 - CCtr 7.0 - Directory data missing from CDT when running a directory search

Symptom

You are in CDT and run a directory search for an agent you know exists in the system; however, the CDT (Communication Desktop Terminal) does not return any hits.


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Environment

  • SAP Business Communication Management 7
  • SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition all versions

Keywords

Business Communication Management, CCtr, SCC, CCI, CRM-CCI , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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