SAP Knowledge Base Article - Preview

2120255 - CCtr 7.0 - Wrong values for the WeekOf YearName shown in the Database

Symptom

Checking the reports, you noticed the column WeekOf YearName is wrong as seen in the below screenshot:
WeekOfYearName.png The "WeekOfYearName" is the ordinal number of the week when a new task is registered. For example: 01. week of year is the same as 2015-01; not 20. week of the year as shown above.


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Environment

  • SAP Business Communcation Management Support Pack 7.0.6
  • SAP Business Communcation Management Support Pack 7.0.6.100
  • SAP Contact Center Support Pack 7.0.7

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Business Communication Management, CCtr, SCC, CCI, CRM-CCI, WeekOfYear, wrong values , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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