2117826 - User upgraded from SAP Mobile Platform 2.3.4 to SAP mobile Platform 2.3.5 and is unable to register - SUP/SMP | SAP Knowledge Base Article

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2117826 - User upgraded from SAP Mobile Platform 2.3.4 to SAP mobile Platform 2.3.5 and is unable to register - SUP/SMP

Symptom

User upgraded from SAP Mobile Platform 2.3.4 to SAP mobile Platform 2.3.5 and is unable to register from their iPad device using REX.  Device application appears to hang in a loop and the client MOCA shows:

13T163123.328356, T1, Starting Log. Platform iPhone. Current time: 20150113T163123
13T163123.331091, T1, MocaLog Logging Level: 4
13T163123.334275, T1, AppId: (null)
13T163123.337251, T1, iMO Version Number: 2,2,6,7505
13T163123.341536, T1, Starting CmoBinary::CleanOldFiles
13T163123.347547, T1, Finished CmoBinary::CleanOldFiles
13T163123.352223, T1, MessagingClientLib: initInstance called with appid:retailex
13T163123.368961, T1,             Upgrading data from caches folder to documents returning 0, errno = 0
13T163123.373348, T1,             pimdb: opening /var/mobile/Containers/Data/Application/2994BC14-E2DB-48DD-A605-4FFF219D977A/Documents/mo_messaging.sql, ver=3.6.22
13T163123.396564, T1,             GetDbVersion
13T163123.429741, T1,             GetDbVersion, returning 36
13T163123.435146, T1,             OPENED DATABASE VERSION 36. REQUIRED VERSION 36.
13T163123.438858, T1,             Successfully opened email database.
13T163123.441941, T1,             GetDbVersion
13T163123.445147, T1,             GetDbVersion, returning 36
13T163123.450237, T1, MessagingClientLib: getConfigProperty called with propid:7 = default
13T163123.458471, T1, MessagingClientLib: getConfigProperty called with propid:8 = EWS541
13T163123.461496, T1, MessagingClientLib: getConfigProperty called with propid:9 = 2480
13T163123.465137, T1, MessagingClientLib: getConfigProperty called with propid:10 = http
13T163123.470835, T1, MessagingClientLib: getConfigProperty called with propid:12 =
13T163123.477342, T1, MessagingClientLib: getConfigProperty called with propid:2800 = 1
13T163123.482832, T1, MessagingClientLib: getConfigProperty called with propid:2801 = RSA
13T163123.488122, T1, MessagingClientLib: getConfigProperty called with propid:11 =
13T163123.542427, T1, MessagingClientLib: getConfigProperty called with propid:12 =
13T163123.574415, T1, MessagingClientLib: getConfigProperty called with propid:2800 = 1
13T163123.578937, T1, MessagingClientLib: getConfigProperty called with propid:2801 = RSA
13T163123.583254, T1, MessagingClientLib: getConfigProperty called with propid:11 =


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Environment

  • SAP Mobile Platform 2.3.4 upgraded to SAP Mobile Platform 2.3.5
  • REX 3.1/3.2
  • iPad Device

Product

SAP Mobile Platform 2.3 ; Sybase Unwired Platform 2.1 ; Sybase Unwired Platform 2.2

Keywords

  • SMP
  • SCC
  • register
  • certificate
  • alias
  • upgrade
, KBA , MOB-SUP-RT , SUP Runtime , Problem

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