- Agents are not seeing the Dynamic Fields for the queue list. Fields such as "Longest queuing time", "Agents serving in the queue"; "Free agents" etc. For example, agents get image "A" instead of image "B":
- Image A:
- Image B:
- Queue information is not displated in CDT
- Missing queue information in the Agent Status and Queue List view
Contact Center 7.0
SAP Contact Center, on-premise edition 7.0
Queue list, Dynamic fields, CDT, Contact Center , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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