- When an external call that is diverted to another agent, CDT (Communication Desktop Terminal) displays the Anumber of the agent that has transferred the call
- When forwarding the call after a consultation, the number is not switched to the original ANumber (caller number), instead the Agent's number is shown
- The expectation is that the original caller number is displayed instead Agent who made the consultation call and transferred it after
SAP Contact Center 7.0
Diversion, Original Anumber, Divert, Anumber, Bnumber, SIP, caller info, transfer, caller number, warm transfer, FirstANumberAsRNumber, Transfer on Hold, Join Transfer , KBA , CRM-CCI , Contact Center Infrastructure , How To
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