- When an external call that is diverted to another agent, CDT (Communication Desktop Terminal) displays the Anumber of the agent that has transfered the call.
- The expectation is that the original caller number is displayed instead.
- SAP Contact Center 7 as of Support Pack 6 and up
- Communication Desktop Terminal "CDT"
SAP Contact Center, on-premise edition 7.0
Diversion, Original Anumber, Divert, Anumber, Bnumber, SIP, caller info , KBA , CRM-CCI , Contact Center Infrastructure , How To
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