2113751 - Information Steward throws an exception error in CMC - "HTTP Status 500 - Servlet execution threw an exception" - IS 4.2 SP3 | SAP Knowledge Base Article

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2113751 - Information Steward throws an exception error in CMC - "HTTP Status 500 - Servlet execution threw an exception" - IS 4.2 SP3

Symptom

After installing IS4.2 when trying to open the IS in CMC it threw exception

  • Error:  "HTTP Status 500 - Servlet execution threw an exception"
    ..............
    javax.servlet.ServletException: Servlet execution threw an exception
    com.businessobjects.pinger.TimeoutManagerFilter.doFilter(TimeoutManagerFilter.java:159)


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Environment

  • BIP/IPS: 4.1 SP5
  • DS: 14.2.3.549
  • IS: 14.2.3.514
  • Webapps: web server = Tomcat 7 - integrated with BI4.1
  • Browsers: IE10/11 and Firefox

Product

SAP BusinessObjects Business Intelligence platform 4.1 ; SAP Data Services 4.2 ; SAP Information Steward 4.2

Keywords

KBA , EIM-IS-DEP , Information Steward - Deployment Install Upgrade , Problem

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