SAP Knowledge Base Article - Preview

2113351 - Chinese characters are not displayed correctly when exported to PDF

Symptom

  • In BI launch pad, when Crystal Report is either viewed and exported to PDF or scheduled to PDF, the chinese characters appear as square boxes.
  • Crystal Reports and Excel formats work as expected.
  • Exporting the same report to PDF in Crystal Reports Designer works as expected.
  • The font of the chinese text is set to 'Arial Unicode MS'. The font is installed and enabled on both server and client machines.

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Environment

  • SAP BusinessObjects Business Intelligence platform 4.0/4.1
  • Windows OS

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1

Keywords

boxes, squares, incorrectly, appear, empty , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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