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2109213 - Error : Account information not recognized: Could not reach CMS '<hostname>:6400'. The CMS on machine '<hostname>' was stopped due to a critical error. (FWM 20031) when logging on to the Central Management Console in BI 4.x

Symptom

  • Error: Account information not recognized: Could not reach CMS '<hostname>:6400'. The CMS on machine '<hostname>' was stopped due to a critical error. (FWM 20031) when logging on to the Central Management Console in BI 4.x
  • Event Viewer shows the following error messages:
    • The root server reported an error Initialization Failure.
    • Missing parameter dbDriver, expected in <install dir>/Program Files (x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/win64_x64/_boe_<hostname>.dbinfo. (FWB 00083)
    • Server Intelligence Agent(SIA) is running however logging to the Central Configuration Manager (CCM) via Manage Server throws the following error: Unable to logon. Could not connect to server <Fully Qualified Domain Name of server>:6400. Please check that the server name is correct & that the server is running.

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Environment

  • SAP BusinessObjects Business Intelligence(BI) platform 4.x
  • Microsoft Windows Server operating system

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1

Keywords

4.0, 4.1, CMS stopped, CMC FWM 20031, FWB 00083, Missing parameter, dbDriver, -dbinfo corrupt, failed, login, FWM20031, dbinfo file , KBA , emkba , biinst , biserver , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , BI-BIP-INS , Enterprise (BI platform) installation, upgrade, patching , Problem

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