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2109044 - "The CMS on machine '<servername>' was stopped due to a critical error. (FWM 20031)" when logging on to the CMC

Symptom

  • Error Message: "The CMS on machine '<servername>' was stopped due to a critical error. (FWM 20031)" when logging on to the Central Management Console(CMC)
  • ORA-12154, IES 10901, WIS 10901 when accessing the Web Intelligence reports
  • Error message in the Central Management Server (CMS) logs:

        Database access error. Reason Loading shared object failed. First tried to load library clntsh and failed because of error: [clntsh: cannot open shared object file: No such file or directory]


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Environment

  • SAP BusinessObjects Business Intelligence Platform (BI) 4.x
  • Oracle Database 11g
  • Linux Redhat 6

Product

SAP BusinessObjects Business Intelligence platform 4.1

Keywords

FWM 20031, ORA-12154, IES 10901, WIS 10901, BI, CMC, clntsh, libclntsh.so, cms , KBA , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , Problem

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