2108228 - CRM IC: Troubleshooting the Communication Channel Integration using ICI Traces | SAP Knowledge Base Article

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2108228 - CRM IC: Troubleshooting the Communication Channel Integration using ICI Traces

Symptom

You face a problem using the CRM IC communication channel (chat, telephony, E-Mail) and you want to identify the root cause of the issue.


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Environment

  • SAP Customer Relationship Management 7.0
  • SAP enhancement package for SAP CRM, version for SAP HANA
  • SAP enhancement package for SAP CRM

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

ICI partner version 3.07 Avaya Genesys certified AMC Connector b+s Bucher Suter ININ Interactive Intelligence Enghouse EI Huawei eSpace Mitel YouCon LinkThat Cube OpenScape Unify samwin Symbee EMC Checklink COMSYS ccConn AES2SPP , KBA , CRM-IC-CHA , Communication Channels , CRM-IC-CHA-EMA , E-Mail Integration , CRM-IC-CHA-CHT , Chat Integration , CRM-IC-CHA-TEL , Telephony Integration , How To

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