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2108087 - InfoMaker 12.0 - unable to get a license results in 'Invalid returned data from license server system' error

Symptom

Installed a new Sysam Server and generated a new license and users are unable to get a license from the Sysam Server.
Using InfoMaker 12.0 and the sysam trace file shows the following errors:

2014/12/10 12:19:09  Error (131281): Failed to obtain 1 license(s) for InfoMaker feature from license file(s) or server(s).
2014/12/10 12:19:09  Error (131084): Invalid returned data from license server system.
2014/12/10 12:19:09  Error (0): License feature name:  InfoMaker
2014/12/10 12:19:09  Error (0): License search path:   C:\Users\<userid>\AppData\Local\Sybase\InfoMaker 12.0 -
2014/12/10 12:19:09  Error (0):    \IM120.lic
2014/12/10 12:19:09  Error (0): FLEXnet Licensing error:-12,16
2014/12/10 12:19:09  Error (0): For further information, refer to the Sybase Software Asset Management website at http://www.sybase.com/sysam

Initial Infomaker license attempt failed, attempting PB-Enterprise license
CO Filter: 'PE=EE;LT=SS'
CO Feature: 'PowerBuilder'
CO Version: '2010.0716'
Failure in: sylapi_checkout() - code: 131084
License has truly failed.
License has truly failed.


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Environment

  • SAP InfoMaker 12.0
  • Citrix server
  • Sysam server 2.2

Product

SAP InfoMaker all versions ; SAP PowerBuilder all versions ; Sybase InfoMaker 12.0

Keywords

InfoMaker, infomaker, sysam, citrix, localhost, ip address, 127.0.0.1 IM , KBA , BC-SYB-IM , InfoMaker , BC-SYB-PB , Powerbuilder , Problem

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