2106815 - Error "The viewer could not process an event. The database logon information for this report is either incomplete or incorrect. [] ---- Error code:0 [CRWEB00000119]" when refreshing Crystal reports | SAP Knowledge Base Article

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2106815 - Error "The viewer could not process an event. The database logon information for this report is either incomplete or incorrect. [] ---- Error code:0 [CRWEB00000119]" when refreshing Crystal reports

Symptom

  • Error "The viewer could not process an event. The database logon information for this report is either incomplete or incorrect. [] ---- Error code:0 [CRWEB00000119]" during refresh of Crystal report.
  • Error appear with Enterprise users only. SAP users can refresh correctly.
  • Error appear during refresh, no error while opening the report.
  • Error does not appear from the Crystal client application.
  • Error does not appear when scheduling the report.
  • If SNC is disabled the refresh of the report throws the error "The viewer could not process an event. Your request could not be completed because a failure occurred while the report was being processed. Please contact your system administrator. [RCIRAS0546] ---- Error code:0 [CRWEB00000119]"
  • CPIC trace show error such as "*** ERROR => DlLoadLib: dlopen()= Could not load module /usr/sap/sapcrypto/libsapcrypto.so." and "*** ERROR => SncPDLInit(): DlLoadLib("/usr/sap/sapcrypto/libsapcrypto.so")=DLENOACCESS"

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Environment

  • SAP BusinessObjects Business Intelligence 4.x
  • Crystal Report 2011 / 2013

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.0, feature pack 3 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2013

Keywords

KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

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