2105798 - Self-Diagnosis shows error message 'An unexpected error occured' with SubAlert name 'Diagnostics Central Note' | SAP Knowledge Base Article

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2105798 - Self-Diagnosis shows error message 'An unexpected error occured' with SubAlert name 'Diagnostics Central Note'

Symptom

In the Self-Diagnosis of the SAP Solution Manager, it shows the following error message for function Root Cause Analysis Applications:

Message : An unexpected error occured

Alert Name : Diagnostics Setup Prerequisite

SubAlert Name : Diagnostics Central Note

Action : Please open an OSS message on the component SV-SMG-INS-DIA.

Context : SYSTEM : SAP Solution Manager

Stack Trace : java.lang.Thread.run(Thread.java:683)

com.sap.smd.server.util.concurrent.PooledExecutor$Worker.run(PooledExecutor$Worker.java:785)

com.sap.smd.server.exec.TaskRunner.run(TaskRunner.java:46)

com.sap.smd.server.exec.asio.AsioInvocationHandler$AsioRunner.run(AsioInvocationHandler$AsioRunner.java:285)

com.sap.smd.server.util.concurrent.FutureResult$1.run(FutureResult$1.java:90)

com.sap.smd.server.exec.asio.AsioInvocationHandler$1.call(AsioInvocationHandler$1.java:94)

java.lang.reflect.Method.invoke(Method.java:331)

sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

sun.reflect.GeneratedMethodAccessor1531.invoke

com.sap.sup.admin.selfcheck.fwk.check.AbstractCheck.processImpl(AbstractCheck.java:176)

com.sap.sup.admin.selfcheck.checks.prerequisite.PrerequisisteCheckCentralNote.process(PrerequisisteCheckCentralNote.java:71)

com.sap.sup.admin.abap.rfc.function.data.common.RfcValue.toString(RfcValue.java:149)

java.lang.ClassCastException.class java.lang.Long:null incompatible withclass java.lang.String:null


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Environment

  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.1, version for SAP HANA
  • SAP Solution Manager SP11 and SP12
  • SAP Solution Manager Diagnostics

Product

SAP Solution Manager 7.1

Keywords

service delivery readiness alert failed red self diagnosis please open an OSS message on the component SV-SMG-INS-DIA Notes Read Not Rated An unexpected error occured
, KBA , SV-SMG-INS-DIA , Configuration of Root Cause Analysis related infrastructure , Problem

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