SAP Knowledge Base Article - Preview

2105167 - Could not retrieve data for this user - Company Org Chart error - Platform BizX


  • This is a common error that clients can run when importing employee data without validation.
  • We recommend you review this solution first before logging a support ticket as the issue can be resolved by the client by correcting your data.

Error message:

"Could not retrieve data for this user. Please try again later, or notify support (with the error information of errorID=XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX,, and the version information from the current screen) if the issue keeps occurring."




  • SAP SuccessFactors HCM Core
  • Employee Central
  • BizX Platform
  • Org Chart


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions


org chart error retrieve data user , KBA , sf succession , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-EC-POS , Position Management , LOD-SF-PLT-ORG , Org Chart Issues (LnR checks) , Problem

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