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2104132 - Follow up documents generation issues for change documents.

Symptom

Symptom 1.
You want to create a change document like Normal change from the Request for Change.
Then you insert a Normal change and approve it.
12-3-2014 2-09-01 PM.png

Then you click action "Release for development" in the action list.
12-3-2014 2-09-42 PM.png

After that you can find the Document ID for Request for Change is generated.
12-3-2014 2-10-21 PM.png

But if you close the Request for Change then open it again, you will find the Document ID is gone.
12-3-2014 2-10-54 PM.png

Symptom 2.
When clicking edit button on Urgent Change/ Normal change document which was originally created via follow-up of "Request for Change" document, the following error shows up:
"Transaction with the transaction number 'xxxxx' is not available or archived" (CRM_ORDERADM_H012)
2230020_1.gif

When clicking edit edit button on "Request for Change" document which was originally crated via "Create Follow-up" functionality, the same above error message comes up.

Symptom 3.
PPF actions showes  executed successfully,but nothing was committed to the database at the end.such as mail notifcation action.
And below error  can be found in update function module:
Function Module COM_PARTNER_UPDATE_DU
Status Update was terminated
Report LCOM_PARTNER_DUF02
Row 74
Error details Class: AM Number: 010
Address doesn't exist
2016-05-31_19-41-23.png

 


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Environment

Solution Manager 7.1 SP12

Product

SAP Solution Manager 7.1

Keywords

Change documents, Normal change, Urgent change, SP12, CRM, CRM_UI, SM_CRM, Approve, solution manager, COM_PARTNER_UPDATE_DU,Address doesn't exist,follow-up, transactions with the transaction number is not avalable or archived, commit,  CRM_ORDERADM_H012

 
  , KBA , SV-SMG-CM , Change Request Management , How To

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