2100078 - How to report efficiently a problem to SAP Product Support? | SAP Knowledge Base Article

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2100078 - How to report efficiently a problem to SAP Product Support?

Symptom

1. There was an error or something unexpected occurred in your SAP ERP system.
2. You can’t find an explanation or solution on your own.
3. You plan to get help from SAP’s Product Support by creating an incident on the Service Marketplace.
4. You can recreate the error by following the same steps that initially caused the problem.


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Environment

  • SAP Service Marketplace – SAP Support Incident creation

Product

SAP ERP 6.0 ; SAP ERP Central Component 5.0 ; SAP ERP Central Component 6.0 ; SAP R/3 2.2E ; SAP R/3 2.2F ; SAP R/3 2.2G ; SAP R/3 2.2H ; SAP R/3 2.2I ; SAP R/3 2.2J ; SAP R/3 3.0A ; SAP R/3 3.0B ; SAP R/3 3.0C ; SAP R/3 3.0D ; SAP R/3 3.0E ; SAP R/3 3.0F ; SAP R/3 3.1G ; SAP R/3 3.1H ; SAP R/3 3.1I ; SAP R/3 4.0A ; SAP R/3 4.0B ; SAP R/3 4.5A ; SAP R/3 4.5B ; SAP R/3 4.6A ; SAP R/3 4.6B ; SAP R/3 4.6C ; SAP R/3 Enterprise 4.7x110 (Extension Set 1.10) ; SAP R/3 Enterprise 4.7x200 (Extension Set 2.00) ; SAP enhancement package 1 for SAP ERP 6.0 ; SAP enhancement package 2 for SAP ERP 6.0 ; SAP enhancement package 3 for SAP ERP 6.0 ; SAP enhancement package 4 for SAP ERP 6.0 ; SAP enhancement package 4 for SAP ERP 6.0 on SAP enhancement package for SAP NetWeaver 7.0 ; SAP enhancement package 5 for SAP ERP 6.0 ; SAP enhancement package 6 for SAP ERP 6.0 ; SAP enhancement package 6 for SAP ERP 6.0, version for SAP HANA ; SAP enhancement package 7 for SAP ERP 6.0 ; SAP enhancement package for SAP ERP 2005 ; mySAP ERP 2004

Keywords

KBA , SD-SLS-SO , Sales Orders , SD-SLS-GF , Basic Functions , Problem

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