2099039 - Unable to test mailforms for Service Request. | SAP Knowledge Base Article

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2099039 - Unable to test mailforms for Service Request.

Symptom

  • In CRM7.0 EhP3 it is no longer feasable to test mailforms for service request as attribute SRVREQ_ID is no longer available. The attribute was available in SAP CRM 7.0 Ehp1.
  • The 'Service Request ID' field has disappeared from the 'Test & Send Preview' for Mail Forms after an upgrade.
  • The 'Service Request ID' field is not presented from the 'Test & Send Preview' for Mail Forms.
    Service_Request_ID_1.png
    Service_Request_ID_2.png

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Environment

SAP Customer Relationship Management 7.0 EhP3 or above

Product

SAP enhancement package 3 for SAP CRM 7.0

Keywords

Service Request ID, Service Request Attribute, Mail Form , KBA , CRM-MKT-ML , Direct Mailing , Problem

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