SAP Knowledge Base Article - Preview

2098967 - What triggers the e-mail or SMS notifications for a support incident? - ONE Support Launchpad

Symptom

  • When is an email sent about an incident
  • When us a SMS sent
  • What causes an e-mail to be generated for an incident
  • In which cases do customers receive an E-Mail notification for incidents

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Environment

Keywords

Email Benachrichtigung, Incident Wizard, Email Notification , KBA , XX-SER-SAPSMP-IBX , SAP Support Portal - Service Channel (Inbox) , How To

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