2097394 - Upgrading to Afaria SP5 appears to stall while installing the Afaria Server or Enrollment Server (AfariaiPhoneServer) components | SAP Knowledge Base Article

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2097394 - Upgrading to Afaria SP5 appears to stall while installing the Afaria Server or Enrollment Server (AfariaiPhoneServer) components

Symptom

  • While upgrading the Afaria Server or Enrollment Server (AfariaiPhoneServer) components to Service Pack 5 (SP5), the installation appears to stall. This is observed after clicking past the Service Account page for Afaria or processing Version.ini for the Enrollment Server
  • No network activity and very little CPU activity is observed
  • The customer may conclude that the upgrade has failed if they don't wait long enough
  • The problem tends not be observed in Test or Development environments
  • The installation resumes after a long pause (up to 2 hours in extreme cases)

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Environment

SAP Afaria 7.0 SP5

Product

SAP Afaria 7.0

Keywords

install, installation, setup, setup.exe, afariaiphoneserver.exe, upgrade, fail, crash, stop, stall , KBA , MOB-AFA , Afaria , Problem

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