2097372 - How to collect a dump for a hanging SQL Anywhere process | SAP Knowledge Base Article

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2097372 - How to collect a dump for a hanging SQL Anywhere process

Symptom

  • In rare occasions, the SQL Anywhere process (dbsrvX.exe, dbengX.exe, where X is the major version of SQL Anywhere) may hang or become unresponsive.
  • You cannot log in to the database server, and no queries are being processed.
  • The console log (-o database server option) is not displaying any new messages.

How can you collect a diagnostic file (memory dump) from this process for further analysis by SAP support?


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Environment

  • SAP SQL Anywhere (all versions)
  • Microsoft Windows (all versions)

Product

SAP SQL Anywhere all versions ; SAP SQL Anywhere, cloud edition all versions ; SQL Anywhere all versions

Keywords

Sybase , KBA , BC-SYB-SQA , SQL Anywhere (on premise, on demand) , How To

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