SAP Knowledge Base Article - Preview

2097237 - Usage of IE11 for CRM Interaction Center

Symptom

IC agents want run the CRM Interaction Center Webclient using browser version Internet Explorer version 11. Several errors have been observed, for example

  • when pressing END the account information is not cleared from the context area
  • the height of the context area header is too small
  • dialpad does not work
  • problems with broadcasting, scratch pad, end button, alerts
  • formatting issues

In JavaScript debugging (for example using F12 - developer toolbar), you see Object doesn't support property or method 'attachEvent'


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Environment

CRM Interaction Center using Internet Explorer 11 in CRM 7.0 and related enhancement packages.

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package 3 for SAP CRM 7.0

Keywords

Verwendung Kompatibilität Fehler beenden , KBA , compatability , button , ie11 , browser , internet explorer , compatibility , context area , scratch pad , broadcasting , end , dialpad , CRM-IC-FRW , Framework , CA-WUI-UI , User Interface , CRM-IC-CHA-EMA , E-Mail Integration , CRM-BF-ML , Email Management , CRM-IC-CHA , Communication Channels , CRM-IC-ABO , Transaction Launcher , CRM-IC-ALT , Alerts , CRM-IC-BRO , Broadcast Messaging , CRM-IC-SCP , Scratch Pad , CRM-IC , Interaction Center WebClient , Problem

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