2096929 - SSO User credentials not encoded properly when special characters are used. | SAP Knowledge Base Article

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2096929 - SSO User credentials not encoded properly when special characters are used.

Symptom

Users unable to login to Work Manager, Service Manager or Inventory Manager when their SSO credentials include special characters such as "%" and "&".

The SMP server log shows:

2014 08 08 06:16:35#0-400#INFO#System.out##anonymous#Agentry Runtime Worker Thread###User::rethrowException::begin |

2014 08 08 06:16:35#0-400#INFO#System.out##anonymous#Agentry Runtime Worker Thread###User::rethrowException::Exception caught: Could not login user xxxxx - IO Exception SSO server response code of error: 401 |

2014 08 08 06:16:35#0-400#INFO#System.out##anonymous#Agentry Runtime Worker Thread###User::rethrowException::COM.SYCLO.AGENTRY.BUSINESSLOGICEXCEPTION : COULD NOT LOGIN USER ChungYu - IO EXCEPTION SSO SERVER RESPONSE CODE OF ERROR: 401 |

2014 08 08 06:16:35#0-400#INFO#System.out##anonymous#Agentry Runtime Worker Thread### AT COM.SYCLO.SAP.USER.HANDLEJAASLOGIN(USER.JAVA:2639) |

2014 08 08 06:16:35#0-400#INFO#System.out##anonymous#Agentry Runtime Worker Thread### AT COM.SYCLO.SAP.USER.INITSESSION(USER.JAVA:818) |

2014 08 08 06:16:35#0-400#INFO#System.out##anonymous#Agentry Runtime Worker Thread### AT COM.SYCLO.SAP.SERVER.LOGIN(SERVER.JAVA:454) |

2014 08 08 06:16:35#0-400#INFO#System.out##anonymous#Agentry Runtime Worker Thread###


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Environment

Mobile Platform 3.0 SP03 PL02.

Product

SAP CRM Service Manager 4.0.0 ; SAP CRM Service Manager 4.1.0 ; SAP Inventory Manager 4.0 ; SAP Mobile Platform 3.0 ; SAP Work Manager 6.0.0 ; SAP Work Manager 6.1.0

Keywords

KBA , MOB-SYC-SAP , Syclo Mobility for SAP backend , Problem

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