2093494 - CRM IC: New Session button missing on the communication toolbar in CRM IC WebClient | SAP Knowledge Base Article

SAP Knowledge Base Article - Preview

2093494 - CRM IC: New Session button missing on the communication toolbar in CRM IC WebClient

Symptom

You want to use multisessioning scenario but the new session button is missing in the toolbar


Read more...

Environment

  • SAP enhancement package 1 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0
  • SAP enhancement package 3 for SAP CRM 7.0
  • SAP enhancement package 4 for SAP CRM 7.0

Business function IC and Communication-Enabled Business Processes (CRM_IC_CEBP) is active

Product

SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

new session, IC toolbar, toolbar button , KBA , CRM-IC-MUL , Multi-Sessioning IC , CRM-IC-FRW , Framework , CRM-IC-CHA , Communication Channels , CRM-IC-CHA-TEL , Telephony Integration , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.