SAP Knowledge Base Article - Preview

2090234 - 'Customer connection via SAP Service backbone' is not available - Solution Manager

Symptom

  • Need to connect to customer system
  • "Customer Connection via SAP Service Backbone" option is not available from incident

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Environment

SAP Solution Manager

Product

SAP Solution Manager all versions

Keywords

ZMIV, SMIV, YMIV, VAR, Value-added reseller, Value added reseller, Service Provider,  PROCESS_TYPE, PROCESS_TYPE_ADD , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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