2089387 - Call Data from deleted user/queue can no longer be seen in the Online Monitoring Tool - SAP Contact Center | SAP Knowledge Base Article

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2089387 - Call Data from deleted user/queue can no longer be seen in the Online Monitoring Tool - SAP Contact Center

Symptom

If a user or queue is deleted from the System Configurator, all historical data is not visible anymore in the Online Monitoring Tool.


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Environment

SAP Contact Center

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Call deleted, rights, OM, Delete Agent, Deleted Agent, access right, Class Level Rights , KBA , CRM-CCI , Contact Center Infrastructure , How To

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