SAP Knowledge Base Article - Preview

2078591 - Priority-One Support Maintenance Phase for BI

Symptom

  • What is the Priority-One (Very High) Support Maintenance Phase?
  • What is included in the scope of Priority One Support Maintenance Phase?
  • What are the restrictions to the scope of the Priority-One Support Maintenance Phase?
  • When does the Priority-One Support begin for SAP BusinessObjects Business Intelligence (BI)?
  • How long does Priority-One Support run for?
  • Does Priority-One Support require an additional payment on top of the normal Maintenance cost?
  • How does the switch to Priority One Support Maintenance Phase occur?
  • Are the support services, such as Continuous Quality Checks (CQCs), still available when the product moves to Priority One Support?

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Environment

  • SAP BusinessObjects Business Intelligence Enterprise XI 3.1
  • SAP BusinessObjects Business Intelligence Platform 4.0
  • SAP BusinessObjects Business Intelligence Platform 4.1
  • SAP BusinessObjects Business Intelligence Platform 4.2

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Enterprise XI 3.1

Keywords

end of life EOL p1 priority one , KBA , end of life , 3.1 , xi 3.1 , businessobjects , eol , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-DEP , SBOP Web Application Deployment, Wdeploy , BI-BIP-INS , Enterprise (BI platform) installation, upgrade, patching , How To

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