2078515 - WORKLOAD ANALYSIS (XI AF) extractor fails with ERROR calling WS->GET_HASH_DATA (cx_ai_system_fault) | SAP Knowledge Base Article

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2078515 - WORKLOAD ANALYSIS (XI AF) extractor fails with ERROR calling WS->GET_HASH_DATA (cx_ai_system_fault)

Symptom

WORKLOAD ANALYSIS (XI AF) Extrator for PI/XI sytem is failing.

In Extractor log you can see:
EX: ERROR calling WS->GET_HASH_DATA (cx_ai_system_fault)



Aditionaly in SMD Agent log you can see error for com.sap.smd.e2emai:

Error occured for metric collection
com.sap.smd.mai.model.collector.CollectorException [SapControlWSCollector.collect]


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Environment

SAP Solution Manager 7.10

Product

SAP Solution Manager 7.1

Keywords

Extractor, Workload, Analysis, XI PI WS, GET_HASH_DATA, WEB, Dispatcher, load balancer, cx_ai_system_fault, , KBA , SV-SMG-DIA-SRV-EFW , Extraction Framework , Problem

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