SAP Knowledge Base Article - Preview

2077956 - BI 4.1 Client Tools do not get installed

Symptom

When trying to install SAP BusinessObjects Business Intelligence 4.1 Client Tools on a Windows Server the following errors are obtained:

(Error messages appear after installation but installation is not finished - it takes up the space on the Hard Disk but the executables are not present on the machine)

  • Missing installdir reg key for installiverse, required for uninstall.
     Key: SOFTWARE\SAP BusinessObjects\Suite XI 4.0\Installer\aurora
     Value: Path
    mis installdir reg.PNG
  • Assertion failure
    A fatal error has occured which has caused the installer to quit.
    Please gather any %TEMP% and installer logs to present to your
    support personnel.
    Assertion Failure.PNG
  • Microsoft Visual C++ Runtime Library
    Runtime Error!
    MS C++ Runtime Lib.PNG
  • SetupEngine.exe has stopped working
    APPCRASH
    APPCRASH.PNG

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Environment

  • SAP BusinessObjects Business Intelligence Platform (BI) 4.x Client Tools
  • Any supported Microsoft Windows Server version

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.0, feature pack 3 ; SAP BusinessObjects Business Intelligence platform 4.1

Keywords

SBOP_BI_PLAT_4.1_SP2_CLNT_WIN_32_64B_; Windows Server 2008 R2; finish; installed; after; end; finished; 60.0.0.53; 6.1.7601.2.1.0.16.7; %temp%, setupengine,exe, c++,runtime,library , KBA , biinst , BI-BIP-INS , Enterprise (BI platform) installation, upgrade, patching , Problem

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