2077673 - SAP Secure FTP server - how to upload files from customer site to SAP Product Support using FileZilla (Windows), lftp (LINUX) or curl (LINUX) as example FTP clients. | SAP Knowledge Base Article

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2077673 - SAP Secure FTP server - how to upload files from customer site to SAP Product Support using FileZilla (Windows), lftp (LINUX) or curl (LINUX) as example FTP clients.

Symptom

  • Customers want to exchange large files (dumps, traces, log files) with SAP Product Support, which cannot be attached to an incident and remote analysis is not possible.
  • How can customers configure and use an FTP client to upload files to the SAP Secure FTP server, using Filezilla, lftp or curl for example?

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Environment

Customer host machine outside the SAP corporate network that contains files requested by SAP Product Support and for Windows, FileZilla client 3.5.x and above installed or for LINUX lftp or curl is available. 

Keywords

sFTP, File Zilla, FileZilla, case, message, problem, transfer, protocol, PS, Sybase, lftp, curl , KBA , XX-SER-NET-HTL , Problems with remote access from SAP to Customer system , How To

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