SAP Knowledge Base Article - Preview

2077447 - PortletException when accessing User Settings screen - EIS

Symptom

  • When accessing the SAP Enterprise Inventory and Service-Level Optimization (EIS) UI menu, Settings -> User Settings, you get the message:
          Error Code: status.fatal.com.smartops.webapp.frontend.suif.portal.PortletException

  • The EIS (SmartOps) application log file shows error messages like the following:
    • java.lang.NullPointerException: while trying to invoke the method java.lang.String.equals(java.lang.Object) of a null object loaded from
      local variable 'scenarioName' at com.smartops.scenario.locale.ScenarioPrivilegeModifyHandler.getLocalizedString(ScenarioPrivilegeModifyHandler.java:56
    • Error occurred in dispatching request to servlet [/G3/features/user/UserMgmt.jsp].
    • Caused by: java.lang.NullPointerException: while trying to invoke the method java.lang.String.equals(java.lang.Object) of a null object loaded from local variable 'scenarioName'

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Environment

SAP Enterprise Inventory and Service-Level Optimization (EIS)

Product

SAP Enterprise Inventory and Service-Level Optimization all versions

Keywords

EIS, SmartOps, EIO, MIPO, dynamic_privilege, dynamic, privilege , KBA , SCM-EIS , SAP Enterprise Inventory and Service-Level Optimization , SCM-EIS-OPS , SAP EIS - Operations , Problem

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