2075357 - How to create a support incident for SAP Governance Risk and Compliance | SAP Knowledge Base Article

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2075357 - How to create a support incident for SAP Governance Risk and Compliance

Symptom

This article describes how to create the “Perfect GRC Incident”. Following this guideline you will be able to provide all the required information to SAP Support in order that your issue can be analyzed directly, thus helping to reduce the average processing time of the incident.


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Product

SAP Access Control 10.0 ; SAP Access Control 10.1 ; SAP GRC Access Control 5.3 ; SAP Process Control 10.0 ; SAP Process Control 10.1 ; SAP Risk Management 10.0 ; SAP Risk Management 10.1

Keywords

workflow, configuration, performance, GRC, issue, uar, brm, business role, dashboard, reporting, ldap, search, firefighter, scenario, policy, sox, audit, slg, sod, violation, risk, ruleset, risk analysis, nwbc, pss, password self service, eup, risk terminator, role expert, cup, grac, grc10, compliance calibrator, expedite, enhancement, idea place, function, feature , KBA , best practices , GRC-SAC-ARA , Access Risk Management , GRC-SAC-ARQ , Access Request , GRC-SAC-EAM , Emergency Access Management , GRC-SAC-UAR , User Access Review , GRC-SAC-WF , Workflow , GRC-SAC-UPG , Installation & Upgrade , GRC-SAC-CONF , Configuration , GRC-SPC-AC , Automated Controls , How To

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