2074338 - Message "attempted write to memory location 0000000000000000" and generates an access violation - ASE | SAP Knowledge Base Article

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2074338 - Message "attempted write to memory location 0000000000000000" and generates an access violation - ASE

Symptom

  • ASE raises an access violation and then user processes hang.


kernel  attempted write to memory location 0000000000000000 from instruction at location 0x0000000000000000
kernel  Adaptive Server Enterprise system exception (0xc0000005) generated by a storage access violation.
kernel  Symbolic stack trace information is successfully loaded
kernel  end of stack trace, kernel service process: kpid 0

 

  • Modules reported in the error log

kernel  DUMP OF LOADED MODULES:-
kernel  sqlsrvr.exe loaded at 0000000000400000 [C:\Sybase\ASE-15_0\bin\sqlsrvr.exe]
kernel  ntdll.dll loaded at 00000000778F0000 [C:\Windows\SYSTEM32\ntdll.dll]
kernel  kernel32.dll loaded at 00000000776D0000 [C:\Windows\system32\kernel32.dll]
kernel  KERNELBASE.dll loaded at 000007FEFD740000 [C:\Windows\system32\KERNELBASE.dll]
kernel  MSVCR100.dll loaded at 000000006DEC0000 [C:\Windows\system32\MSVCR100.dll]
kernel  libsybblk64.dll loaded at 0000000180000000 [C:\Sybase\ASE-15_0\bin\libsybblk64.dll]
kernel  libsybct64.dll loaded at 00000000002B0000 [C:\Sybase\ASE-15_0\bin\libsybct64.dll]
kernel  libsybcs64.dll loaded at 0000000000120000 [C:\Sybase\ASE-15_0\bin\libsybcs64.dll]
kernel  libsybcomn64.dll loaded at 0000000002D70000 [C:\Sybase\ASE-15_0\bin\libsybcomn64.dll]
kernel  libsybintl64.dll loaded at 0000000000160000 [C:\Sybase\ASE-15_0\bin\libsybintl64.dll]
kernel  ADVAPI32.dll loaded at 000007FEFDD00000 [C:\Windows\system32\ADVAPI32.dll]
kernel  msvcrt.dll loaded at 000007FEFF750000 [C:\Windows\system32\msvcrt.dll]
kernel  sechost.dll loaded at 000007FEFF730000 [C:\Windows\SYSTEM32\sechost.dll]
kernel  RPCRT4.dll loaded at 000007FEFF4C0000 [C:\Windows\system32\RPCRT4.dll]
kernel  MSVCR80.dll loaded at 00000000753E0000 [C:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_88e41e092fab0294\MSVCR80.dll]
kernel  libsybunic64.dll loaded at 0000000000360000 [C:\Sybase\ASE-15_0\bin\libsybunic64.dll]
kernel  libsybtcl64.dll loaded at 0000000002E30000 [C:\Sybase\ASE-15_0\bin\libsybtcl64.dll]
kernel  WS2_32.dll loaded at 000007FEFEF50000 [C:\Windows\system32\WS2_32.dll]
kernel  NSI.dll loaded at 000007FEFF650000 [C:\Windows\system32\NSI.dll]
kernel  WSOCK32.dll loaded at 000007FEF9520000 [C:\Windows\system32\WSOCK32.dll]
kernel  MSWSOCK.DLL loaded at 000007FEFCE90000 [C:\Windows\system32\MSWSOCK.DLL]
kernel  user32.dll loaded at 00000000777F0000 [C:\Windows\system32\user32.dll]
kernel  GDI32.dll loaded at 000007FEFDAE0000 [C:\Windows\system32\GDI32.dll]
kernel  LPK.dll loaded at 000007FEFEFA0000 [C:\Windows\system32\LPK.dll]
kernel  USP10.dll loaded at 000007FEFF660000 [C:\Windows\system32\USP10.dll]
kernel  sbgse2.dll loaded at 0000000002E70000 [C:\Sybase\ASE-15_0\bin\sbgse2.dll]
kernel  COMDLG32.dll loaded at 000007FEFFB60000 [C:\Windows\system32\COMDLG32.dll]
kernel  SHLWAPI.dll loaded at 000007FEFEE30000 [C:\Windows\system32\SHLWAPI.dll]
kernel  COMCTL32.dll loaded at 000007FEFA290000 [C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18201_none_a4d3b9377117c3df\COMCTL32.dll]
kernel  SHELL32.dll loaded at 000007FEFDDE0000 [C:\Windows\system32\SHELL32.dll]
kernel  NETAPI32.dll loaded at 000007FEFB020000 [C:\Windows\system32\NETAPI32.dll]
kernel  netutils.dll loaded at 000007FEFCD30000 [C:\Windows\system32\netutils.dll]
kernel  srvcli.dll loaded at 000007FEFD460000 [C:\Windows\system32\srvcli.dll]
kernel  wkscli.dll loaded at 000007FEFAF90000 [C:\Windows\system32\wkscli.dll]
kernel  dbghelp.dll loaded at 000007FEFBDD0000 [C:\Windows\system32\dbghelp.dll]
kernel  PSAPI.DLL loaded at 0000000077AB0000 [C:\Windows\system32\PSAPI.DLL]
kernel  IPHLPAPI.DLL loaded at 000007FEFB240000 [C:\Windows\system32\IPHLPAPI.DLL]
kernel  WINNSI.DLL loaded at 000007FEFB1E0000 [C:\Windows\system32\WINNSI.DLL]
kernel  loadperf.dll loaded at 000007FEFB350000 [C:\Windows\system32\loadperf.dll]
kernel  ole32.dll loaded at 000007FEFF950000 [C:\Windows\system32\ole32.dll]
kernel  OLEAUT32.dll loaded at 000007FEFED50000 [C:\Windows\system32\OLEAUT32.dll]
kernel  sybcsi_core28.dll loaded at 0000000002FD0000 [C:\Sybase\ASE-15_0\bin\sybcsi_core28.dll]
kernel  sybcsi_profiler28.dll loaded at 0000000003030000 [C:\Sybase\ASE-15_0\bin\sybcsi_profiler28.dll]
kernel  sybcsi_propertiesconfig28.dll loaded at 0000000003050000 [C:\Sybase\ASE-15_0\bin\sybcsi_propertiesconfig28.dll]
kernel  sybcsi_certicom_fips28.dll loaded at 0000000003070000 [C:\Sybase\ASE-15_0\bin\sybcsi_certicom_fips28.dll]
kernel  sybcsi_openssl28.dll loaded at 0000000003110000 [C:\Sybase\ASE-15_0\bin\sybcsi_openssl28.dll]
kernel  MPR.dll loaded at 000007FEFB320000 [C:\Windows\system32\MPR.dll]
kernel  IMM32.DLL loaded at 000007FEFF1E0000 [C:\Windows\system32\IMM32.DLL]
kernel  MSCTF.dll loaded at 000007FEFDB50000 [C:\Windows\system32\MSCTF.dll]
kernel  ntmarta.dll loaded at 000007FEFC7C0000 [C:\Windows\system32\ntmarta.dll]
kernel  WLDAP32.dll loaded at 000007FEFF5F0000 [C:\Windows\system32\WLDAP32.dll]
kernel  SYBEVENT.DLL loaded at 0000000010000000 [C:\Sybase\ASE-15_0\dll\SYBEVENT.DLL]
kernel  DNSAPI.dll loaded at 000007FEFCBF0000 [C:\Windows\system32\DNSAPI.dll]
kernel  dhcpcsvc6.DLL loaded at 000007FEFAFB0000 [C:\Windows\system32\dhcpcsvc6.DLL]
kernel  dhcpcsvc.DLL loaded at 000007FEFAF70000 [C:\Windows\system32\dhcpcsvc.DLL]
kernel  icmp.Dll loaded at 00000000738F0000 [C:\Windows\system32\icmp.Dll]
kernel  XOLEHLP.DLL loaded at 000007FEEC9A0000 [C:\Windows\system32\XOLEHLP.DLL]
kernel  VERSION.dll loaded at 000007FEFC7F0000 [C:\Windows\system32\VERSION.dll]
kernel  MSDTCPRX.DLL loaded at 000007FEEC9F0000 [C:\Windows\system32\MSDTCPRX.DLL]
kernel  MTXCLU.DLL loaded at 000007FEEDC70000 [C:\Windows\system32\MTXCLU.DLL]
kernel  CLUSAPI.dll loaded at 000007FEF98D0000 [C:\Windows\system32\CLUSAPI.dll]
kernel  cryptdll.dll loaded at 000007FEFD1A0000 [C:\Windows\system32\cryptdll.dll]
kernel  RESUTILS.dll loaded at 000007FEF98B0000 [C:\Windows\system32\RESUTILS.dll]
kernel  ktmw32.dll loaded at 000007FEFBA20000 [C:\Windows\system32\ktmw32.dll]
kernel  CRYPTBASE.dll loaded at 000007FEFD5C0000 [C:\Windows\system32\CRYPTBASE.dll]
kernel  secur32.dll loaded at 000007FEFD500000 [C:\Windows\system32\secur32.dll]
kernel  SSPICLI.DLL loaded at 000007FEFD530000 [C:\Windows\system32\SSPICLI.DLL]
kernel  credssp.dll loaded at 000007FEFCD00000 [C:\Windows\system32\credssp.dll]
kernel  fwpuclnt.dll loaded at 000007FEFB040000 [C:\Windows\System32\fwpuclnt.dll]
kernel  rasadhlp.dll loaded at 000007FEFA370000 [C:\Windows\system32\rasadhlp.dll]
kernel  wship6.dll loaded at 000007FEFCFD0000 [C:\Windows\System32\wship6.dll]
kernel  RpcRtRemote.dll loaded at 000007FEFD670000 [C:\Windows\system32\RpcRtRemote.dll]
kernel  libsybaseldap64.dll loaded at 0000000007CE0000 [C:\Sybase\ASE-15_0\bin\libsybaseldap64.dll]
kernel  CRYPTSP.dll loaded at 000007FEFCFE0000 [C:\Windows\system32\CRYPTSP.dll]
kernel  rsaenh.dll loaded at 000007FEFCD40000 [C:\Windows\system32\rsaenh.dll]
kernel  wshtcpip.dll loaded at 000007FEFC8C0000 [C:\Windows\System32\wshtcpip.dll]
kernel  Thread ID 14080 is quitting


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Environment

  • SAP Adaptive Server Enterprise (ASE) 15.7
  • Windows Platform

Product

SAP Adaptive Server Enterprise 15.7

Keywords

KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Bug Filed

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