2071938 - CRM IC Multisessioning: Loosing current work when getting a new incoming call | SAP Knowledge Base Article

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2071938 - CRM IC Multisessioning: Loosing current work when getting a new incoming call

Symptom

A customer is working in a manual session and gets a new incoming call. When the call is ended, then the system does not navigate to the previous page and the previous work is lost.


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Environment

  • SAP enhancement packages for SAP CRM

Product

SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package for SAP CRM all versions

Keywords

Anruf , KBA , CRM-IC-CHA-TEL , Telephony Integration , CRM-IC-MUL , Multi-Sessioning IC , How To

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